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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Custom date range not ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Custom date range not working

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Posted on by PGlasgow 25
Hi all, 
 
We have recently encountered a problem toggling the custom date ranges on the "Reports" section of a project. 
 
When attempting to select a date from the calendar, the custom date section will close automatically. 
 
In one individual case as users calendar denotes "INT" instead of "W" for Wednesday. 
 
This seems to be widespread across our users, but only 1 individual experiencing the "INT" issue explained above. 
 
All other pre-determined time periods are operating without issue. 
 
Any help would be appreciated. 
 
I have the same question (0)
  • Johnny_T Profile Picture
    Johnny_T 9 on at
    Any update on this? We are experiencing the same issue
  • TL-03031304-0 Profile Picture
    TL-03031304-0 4 on at
    Same issue here
  • Suggested answer
    Daivat Vartak (v-9davar) Profile Picture
    Daivat Vartak (v-9d... 7,847 Moderator on at
    Hello PGlasgow,
     

    You've described a frustrating issue with the custom date range picker in your project's "Reports" section, and it's good you've noted the "INT" instead of "W" anomaly as it might be a clue. Here's a breakdown of the problem and how to troubleshoot it:

    Understanding the Problem:

    • Automatic Closure: The custom date range picker closing automatically when selecting a date is a clear usability bug.
    • "INT" Instead of "W": This strongly suggests a locale or language setting problem, as "INT" likely represents an abbreviation for a day of the week in a language other than English.
    • Widespread Impact: The issue affecting multiple users indicates it's not isolated to individual machines or browsers.
    • Pre-determined Ranges Working: This narrows down the problem to the custom date range picker specifically.

      •  

    Troubleshooting Steps:

    1. Locale/Language Settings:

       

      • User Settings: The "INT" issue suggests you should start by checking the user's personal locale/language settings within the project application or the underlying platform (e.g., Dynamics 365, Power Apps, SharePoint, or whatever your project is built on).
      • Regional Settings: Verify the regional settings on the users' operating systems.
      • Application Settings: Investigate if there are any application-wide locale or language settings that might be overridden or misconfigured.
      • Browser Language: Check the preferred languages in the users' browsers.
      • Testing: Have users with the "INT" issue switch their locale/language settings to English (if possible) to see if the problem resolves.

        •  

    2. Browser Issues:

      • Cache and Cookies: Ask users to clear their browser's cache and cookies.
      • Extensions: Have users temporarily disable browser extensions to see if any are interfering.
      • Different Browsers: Test the reports in different browsers (Chrome, Edge, Firefox) to see if the issue is browser-specific.
      • Browser Updates: Ensure users are using the latest version of their browsers.

        •  

    3. Application-Specific Issues:

      • JavaScript Errors: Use the browser's developer tools (F12) to check for JavaScript errors in the console when trying to select a date.
      • CSS Conflicts: Inspect the page's CSS using the developer tools to see if there are any conflicting styles that might be affecting the date picker.
      • Framework Updates: If your project uses a framework (e.g., React, Angular, Vue), check if there are any recent updates that might have introduced a bug.
      • Component Issues: If the date picker is a third-party component, check its documentation for known issues or updates.

        •  

    4. Server-Side Issues:

      • Application Logs: Check the application's server-side logs for any errors or warnings related to date handling.
      • Database Issues: If the reports rely on data from a database, check the database logs for any errors.
      • Time Zone Settings: Verify the time zone settings on the server and in the database.

        •  

    5. Replication and Testing:

       

      • Reproduce the Issue: Try to reproduce the issue on your own machine to get a better understanding of the problem.
      • Detailed Steps: Document the exact steps to reproduce the issue.
      • Test with Different Users: Test the reports with different users and different machines.

        •  

    6. Component or Library Update:

      • If the date picker is a third-party library or component, check for any recent updates. There might be a bug fix available.

        •  

    7. Support Contact:

      • If you are using a third party application, contact the application's support team.
      • If you have internal developers, escalate the issue to them. 

        •  

      8.  

    Possible Causes:

    • Locale/Language Misconfiguration: The "INT" issue strongly points to this.
    • JavaScript Error: A JavaScript error might be causing the date picker to close prematurely.
    • CSS Conflict: A CSS conflict might be interfering with the date picker's behavior.
    • Framework Bug: A bug in the application's framework might be responsible.
    • Component Bug: A bug in the date picker component itself.

      •  

    Focus on the "INT" Issue:

    • Prioritize troubleshooting the "INT" instead of "W" issue. This is likely the key to unlocking the problem.
    • Document and compare the differences between the machine that has the "INT" issue, and those that do not.

      •  

    By following these steps, you should be able to identify the root cause of the problem and implement a solution. Remember to document your findings and keep users informed throughout the troubleshooting process.

     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.
     
    My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.
     
    Regards,
    Daivat Vartak

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