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Hello,
We are setting up GP sales order processing for the first time and running into an issue. We have setup the document defaults in the sales order processing window however when we attempt to enter a transaction nothing is showing in the sales type id window for selection. When selecting the type the type id appears to flash in the window but doesn't stick/save.
What happens when you click in that field and/or type in the 4843 Type ID value and tab off the field? Do you have any customizations, VBA, DotNet, Dexterity that may be conflicting with the native functionality.
Your window shows facility info fields which our native GP2018 doesn't. Is that a 3rd party product?
I would also suggest disabling all customizations in Microsoft Dynamics GP - Tools - Customize - Customization Status, then test it and if it works, enable one by one until you determine which one is conflicting.
Do the other types default in? Just wondering as the invoice id starts with numeric and don't know if that could be the underlying issue since ours are all Alpha.
On the first window...Sales Order Processing Setup...enter the default ID's under Document Defaults on the right half of the window.
The next document number is alphanumeric. Do not use 1 as the first. Use at least 00000001 or INV000001. This will then increment correctly.
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André Arnaud de Cal...
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Martin Dráb
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