D365 Enterprise : How to raise service ticket with D365 Team

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Posted on by sing_ideas

Hi,

In office 365 admin, we were able to create a ticket for Office 365 issues, is there a separate location where we need to raise a service ticket for an issue related to non-activation of a particular feature - Relationship Insights.

D365 Enterprise : How to raise service ticket with D365 Team

regards,

Singaravelu S

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Aric Levin - MVP 30,190 Moderator on at

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You would open the ticket in the same place as Office tickets.

Go to Office 365 Admin Center.

Click on Support -> New Service Request

On the right hand pane, under Need Help enter the content of your issue (such as "Dynamics 365 Relationship Insights").

This will populate the view solutions area. Click on these aren't helpful. which will show the Let us call you pane.

Enter your phone number and have MS call you.

Seems like this is the new way of submitting support requests.

Not that Dynamics 365 Support is available M-F 6AM to 6PM Pacific Time.

Try it out.

Hope this helps.

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Syed Ibrahim 6,257 on at

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Hi velu,

You can refer below.

community.dynamics.com/.../how-to-create-a-support-request-for-dynamics-365-issue-from-office-365-admin-portal

Hope this helps.If the suggestion resolved your query .Pls mark it as answered/verified to close the thread.

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Aric Levin - MVP 30,190 Moderator on at

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Not sure if this is worldwide, but at least in the US it seems like MS has changed their way of providing support for Office 365.

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sing_ideas on at

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Hi,

Finally got through with the issue - Relationship Insights missing from Dynamics 365 navigation. It seems to be known issue. I raised the Service Ticket Via Office 365 Admin and they called me back within 2 hours. Via remote session they resolved the issue.

It is really better experience to raise a service request via admin panel rather than calling the telephone number and just to hear the IVR.

Article they shared is here...

support.microsoft.com/.../relationship-insights-missing-from-dynamics-365-navigation

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Aric Levin - MVP 30,190 Moderator on at

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Sing,

Can you confirm if the service ticket you raised was based on the following

community.dynamics.com/.../how-to-create-a-support-request-for-dynamics-365-issue-from-office-365-admin-portal

or did it change and you got a callback after your entered your description in the Need Help section (or clicked Let us Call you).

I am interested if this change is in US Only or Worldwide.

Thanks.

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sing_ideas on at

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Hi,

I just went to the Office 365 Admin, Support > New Service Request > Nee Help Description After the system assigned an engineer, it went on to forward the request to the D365 Engineers and I received a call after 2 hours. Learnt that it is a known issue.

Solution = https://support.microsoft.com/vi-vn/help/4052344/relationship-insights-missing-from-dynamics-365-navigation

------------------------------Service Request-------------------------------

Dynamics 365 relationship insight not configured even after the necessary settings are put in place. I created a community help request, but yet to get any response.

Link: community.dynamics.com/.../264693 All the necessary screenshots are available in this thread.

Additional Notes :

Community Thread with Screenshots - community.dynamics.com/.../264693

Opened: 1/15/2018, 3:07:19 PM

Closed: 1/15/2018, 3:25:53 PM

Created by : Singaravelu Souppourayen

Phone: +91 94xxxxxx43

Email: sxxxxxxs@gmail.com

-----------------------------------End of Service Request-----------------------------------------------------------

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