Hello!
I'm hoping to find some assistance diagnosing a problem where our AR specialist is seeing intermittent print failures during invoice processing.
We are using AX 2012 R2 CU6. The AX clients are installed locally on workstations. Our invoice process is run manually (not via batch processing).
Our invoice process posts the sales order invoices and utilizes print management to either print a copy for mailing or to send a copy via email (per the customer setup) via the local computer's Outlook 2013. Our AR person has issues every day with a random percentage of the invoices failing to both print and send (today 6 out of 64 invoices processed failed).
There doesn't seem to be any pattern to which invoices fail. I every case, we get the invoices to print/send by determining which invoices failed to print and then reprocessing the associated sales order... we don't make any changes to the account or to the invoice.
The common thread seems to be that in every failure, both the print and email functions are not done for that particular invoice (we never seem to have an invoice that doesn't print but does email, or vice-versa). AX doesn't inform the user that the print jobs fail--she only finds out when she goes to file the invoices with the sales orders and finds she is missing copies.
I've searched the event logs on the client workstation, the print server, and the AOS, but no messages are being logged that point to the issue. This morning I set up a new print server and updated printer object for her to print to, but the problem remained the same.
I've tried clearing all usage data for the AR specialist, but that didn't help with the issue, either.
There has been no customizations done to either invoicing or to the print management, with the exception of some customization of the actual printed invoice (adding our logo and such).
Can anyone offer a suggestion for further problem determination? One suggestion that I've heard is move to batch processing and thereby be able to obtain some AOS logging of the process, but I'm told that we tried that a few years ago and abandoned it in favor of manual processing of the invoices. I'm not certain why.
I'm at a dead-end here... I'd appreciate any thoughts anyone might have.
Thanks,
Scott
