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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Transfer Order "R...
Finance | Project Operations, Human Resources, ...
Suggested answer

Transfer Order "Receive" button is disabled

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Posted on by Sony Boy 35

Hi Good day!

I have a problem of receiving the items in Transfer Order, the status is already "SHIPPED" however, when I am about to receive the TO, the "Receive" button was disabled.

I really don't know where to check it first since the items has been shipped already. Anyone can help mw with this?

Please see the screenshot below:

Thank you so much!

Sony Boy 

pastedimage1623996862873v1.png

I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Transfer Order "Receive" button is disabled

    Hi Sony Boy,

    Do you have some restrictions/rules in place that prevent your user from receiving?

    In other words, if another user opens the form, does he/she see the button active?

    Best regards,

    Ludwig

  • Suggested answer
    Sony Boy Profile Picture
    Sony Boy 35 on at
    RE: Transfer Order "Receive" button is disabled

    Hi Ludwig,

    Appreciate your response to my question, we don't have any restrictions especially in the item receiving of transfer orders. But I noticed that, items is not completely ship to other warehouse because Transit warehouse is empty, though the status is shipped but the item was remained in the original warehouse. Maybe that's the reason why the receive button is disabled.

  • jannawangD365 Profile Picture
    jannawangD365 on at
    RE: Transfer Order "Receive" button is disabled

    I think you are correct. from the screenshot, the shipped qty are all blank which means there is real shipment.

  • Rachit Profile Picture
    Rachit 4,015 User Group Leader on at
    RE: Transfer Order "Receive" button is disabled

    Do you have any customizations in this area?

    If the status is showing as Shipped then are there any inventory transactions related to it?

    Can you reproduce the scenario in test environment?  - if Yes then ask your developer to debug it.

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