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Customer service historical analytics

Posted on by 15

It shows initial setup can take up to 24 hours......but its been more than 5 days and the dash board is not generated . 

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  • goginrnis Profile Picture
    goginrnis 15 on at
    RE: Customer service historical analytics

    Thank you

  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Customer service historical analytics

    Hi goginrnis,

    Please refer to the two documents below:

    https://nishantrana.me/2020/08/21/configure-customer-service-analytics-and-insights-in-dynamics-365-customer-service-hub-preview/

    https://learn.microsoft.com/en-us/dynamics365/customer-service/configure-cs-historical-analytics-csh?tabs=customerserviceadmincenter

    Please check your license and storage space separately and whether enable Unified Routing.

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