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Replying an email from dynamics programmatically

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Posted on by Shantnu Sharma

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Team - We have a requirement where we receive an email in dynamics from an outer system. We need to reply to this email from dynamics as an acknowledgement email, automatically. This email should be sent as a reply to this email so that the person receiving this email, in his outlook sees it as a conversation thread over the original email.

When I manually reply from Dynamics, it shows as a thread in the receiver's outlook. But we need to automate this.

We tried creating the new email with same subject/description/dynamics token number but it shows as a new email in outlook. We also tried setting the messageid and conversationindex in the email from the original email but then the receiver doesn't get an email at all.

We are working with Dynamics UCI. Any help would be appreciated.

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Community Member Microsoft Employee on at

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RE: Replying an email from dynamics programmatically

I like your idea and this will surely save your time. One of my friends is an expert and I think he can help you out. I will surely tell him to reply to you here. By the way, can anyone here please let me know where I can find rushmyessay reviews online because I really not that good at searching and I don't know why I am replying here. I have only 1 day left to submit my tasks and I am so worried.
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protc on at

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RE: Replying an email from dynamics programmatically

Hi Shantnu,

Thank you for your query.

This can be achieved using an Automated Flow created on Power Automate, with a trigger on "When a new Email arrives" and Action to "Reply to Email" usign the Outlook connectors as shown below,

https://docs.microsoft.com/en-us/connectors/office365/