Auto creation of case, mailbox approval

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Posted on by Anandhcrm

I am trying to implement auto case creation when an email send to a specific emailid.

Right now, I use DEV environment, created a rule for auto creation of case record, configure the queue, mailbox.

I use the existing queue and the associated mailbox, I tried to approve this, error occured, that it requires Global Administrator role.

I am having a doubt, I am using the already existing user's queue and mailbox, already having the email access, can able to send/receive emails in the outlook. Then, why the email box need to provide approve email.

I am confused. Can you please explain me what I missed to know.

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Leah Ju Microsoft Employee on at

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RE: Auto creation of case, mailbox approval

Hi Anandhcrm,

Firstly, When using Microsoft Dynamics 365 (online) with Exchange Online, the email address for a mailbox record needs to be approved by an Office 365 user with the Global Administrator or Exchange Administrator role.

https://learn.microsoft.com/en-us/previous-versions/troubleshoot/dynamics/crm/alerts-about-mailbox-requires-approval-by-office-365-administrator

2.You mentioned that you are using the already existing user's queue and mailbox.

So, Have you checked that this mailbox has been approved and tested successfully?

--Settings > Email Configuration > Mailboxs, find the mailbox you are using:

--Check these three status:

--If they are success, you don't need to approve the mailbox.

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