Auto creation of case, mailbox approval

(0) Share

Report

Posted on by Anandhcrm

I am trying to implement auto case creation when an email send to a specific emailid.

Right now, I use DEV environment, created a rule for auto creation of case record, configure the queue, mailbox.

I use the existing queue and the associated mailbox, I tried to approve this, error occured, that it requires Global Administrator role.

I am having a doubt, I am using the already existing user's queue and mailbox, already having the email access, can able to send/receive emails in the outlook. Then, why the email box need to provide approve email.

I am confused. Can you please explain me what I missed to know.

I have the same question (0)

All responses (1)

Answers (1)

Verified answer

Leah Ju Microsoft Employee on at

Like (0)

Report

Hi Anandhcrm,

Firstly, When using Microsoft Dynamics 365 (online) with Exchange Online, the email address for a mailbox record needs to be approved by an Office 365 user with the Global Administrator or Exchange Administrator role.

https://learn.microsoft.com/en-us/previous-versions/troubleshoot/dynamics/crm/alerts-about-mailbox-requires-approval-by-office-365-administrator

2.You mentioned that you are using the already existing user's queue and mailbox.

So, Have you checked that this mailbox has been approved and tested successfully?

--Settings > Email Configuration > Mailboxs, find the mailbox you are using:

--Check these three status:

--If they are success, you don't need to approve the mailbox.

Was this reply helpful? Yes No