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Credit card authorization issue

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Posted on by premK6969

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Hi there, we are trying to to authorize credit card for Sales order. We are getting error like "Credit card process failed, due to 'Declined". The sales orders which we are trying to authorize was created 7 days before and we even tried to increase the Stale period to 28 days but still we cant able to resolve the issue. Please find below attached screenshot and help me how to resolve the issue. Thanks in advance

All Sales Order > Manage Tab > Credit Card > Authorise

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Ludwig Reinhard Microsoft Employee on at

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Hi premK6969,

Do you see this problem for a single sales order only or for all of your sales orders?

Can you share how you setup the credit card authorization?

Many thanks,

Ludwig

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Microsoft on at

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Could you try to using another credit card to check if the issue still exist?

you can try to check if your credit card is in good status: not expired. credit card limit has been correctly set?

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Junaid Idrees on at

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Hi premK6969,

Is your payment service account settings configured correctly? Which payment Service provider are you using? Adyen/WireCard/Paypal?

Please check your Service Account ID and your Merchant Account ID setup on AR > Payment Setup > Payment Service screen.

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