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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Active X Error
Microsoft Dynamics AX (Archived)

Active X Error

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Posted on by mohammed.mqi 2,050

when I try to edit design of receipt from

Retail->Setup->POS ->Receipt profiles -> "Designer" button

I got this message

Unable to create activex control

PosIs.TillLayoutDesigner

(ClassId:PosIs.TillLayoutDesigner.dll)

Is not found on the system,Please check if the control is correctly installed

3823.Capture.PNG

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Did you try to find TikkKaoutDesigner.dll on your system?

    Where is executing on client or server?

  • mohammed.mqi Profile Picture
    mohammed.mqi 2,050 on at

    do you mean in one of those folders system 32 and SysWOW64?

  • Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at

    Hi Mohammed!

    You installed the Retail Headquarters component?

    The Retail Headquarters component installs runtime components that are required to enable key aspects of Retail functionality, such as the screen layout designer. This component must be installed on the Application Object Server (AOS) computer and on Microsoft Dynamics AX client computers.

    I Hope this Helps!

    Regards,

    Rodolfo Recalde.

  • mohammed.mqi Profile Picture
    mohammed.mqi 2,050 on at

    yes already installed but I got above error

  • Rodolfo Recalde Profile Picture
    Rodolfo Recalde on at

    Double check:

    - Retail Headquarters must be installed on the Application Object Server (AOS).

    - Install Retail Headquarters component KBs, ands CUs, if exists. (verify AOS version)

    - Restart AOS.

    - Install AX client on the same AOS machine. Try to access screen layout designer (for testing purposes).

    I hope this Helps!

    Regards,

    Rodolfo Recalde.

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