Hi
When using Voice Channel in Dynamics 365 OmniChannel, is there a way to turn off Voice recording / transcription by customer selection (variable) using a PVA IVR bot.
for example: in the IVR (PVA bot) we ask the customer if they would like to disable call recording. The value is then stored in a PVA variable. We would like to use this to disable / enable voice recording in the Omnichannel voice workstream
Thanks
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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