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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Turn off voice recordi...
Service | Customer Service, Contact Center, Fie...
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Turn off voice recording via PVA bot variable

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Posted on by JasR

Hi

When using Voice Channel in Dynamics 365 OmniChannel, is there a way to turn off Voice recording / transcription by customer selection (variable) using a PVA IVR bot. 

for example: in the IVR (PVA bot) we ask the customer if they would like to disable call recording. The value is then stored in a PVA variable. We would like to use this to disable / enable voice recording in the Omnichannel voice workstream

Thanks

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