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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / remittance advice
Microsoft Dynamics NAV (Archived)

remittance advice

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Posted on by Dean Shen 125

Hi All,

When I finish EFT payment, it is okay to genearte remittance advice to PDF files. However, the system doesn't send it out to suppliers. I double checked the email address in the vendor card as well, which is correct. Can anyone advise how to fix this issue? Thanks a lot!!

 

Dean SHEN

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  • Suggested answer
    Neville Foyn Profile Picture
    Neville Foyn 4,320 on at

    Hi Dean

    The sending of email statements from within NAV is a customization that would have been added to your system by your NAV partner

    You would need to contact them to assist, I see you are also based in Melbourne so i could get the Partner that i work for to contact you directly if you would like to talk to a different partner, and we could possibly then assist you?

    Cheers

    Neville

  • Dean Shen Profile Picture
    Dean Shen 125 on at

    Hi Neville,

    Thank you for your response and Merry Xmas!

    Actually our company is located in Sydney. We do have remittance advice function, and we should be able to send it in EFT header. However, it doesn't work for some reasons.

    Dean

  • Suggested answer
    Neville Foyn Profile Picture
    Neville Foyn 4,320 on at

    Merry Xmas to you too Dean

    Yes this is not standard in NAV, each partner has their own way of doing it (As do we), unfortunately as it is custom to each partner only your partner would have an idea of what might be wrong without access to your system

    Your options here would be to request assistance from your current partner (Who wrote it and therefore should know what may have gone wrong), or we could arrange for remote access and assist but things are a bit wound down at the moment so it would be from the 2nd Jan onward

    Just as a possibility though, I would suggest you ask your IT guys to restart the NAV / SQL server, this will reset the application server (Which a lot of partners use for pdf / email)

    Also restart your local PC (or Terminal server) if that is what you use to reset the local connections

    It is very possible that this may resolve the issues

    Cheers

    Neville

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