Skip to main content

Notifications

Announcements

No record found.

Dynamics 365 Community / Forums / Sales forum / Phone calls closing wi...
Sales forum
Suggested answer

Phone calls closing with no user input

Posted on by 10

Hi everyone,

I've been having an issue for about a year now where phone calls will close themselves with no input from the users.

I haven't been able to identify a cause or even replicate it yet every now and then certain users will lose phone calls from their dashboards. What's also noteworthy is it seems to affect multiple people in the same State at once. 

I have tried using XRM Toolbox to re-open the phone calls via Bulk Data Update, this opens the calls however they still close.

I have tried an on demand workflow to update the status however these calls close after about 15 minutes. 

I have 're-created' a user via the steps outlined here --> (+) Re-Create a CRM User - Microsoft Dynamics CRM Community however this also hasn't solved the problem, one user I did this for encountered the issue again. In this instance the manually recreated all the closed phone calls.

The only glimpse of this issue I have been able to replicate is on our UAT version, I closed one activity via the "Close Activity" button in the Activity Timeline and upon refresh, all phone calls closed. This has not been replicated since however. 

pastedimage1678153181340v3.png

If anyone has any ideas I'd be appreciative, really have no idea why this is happening or how to fix it. 

Categories:
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Phone calls closing with no user input

    Hi APWorking,

    It is recommended that you create a support ticket: 

    https://www.c-sharpcorner.com/article/how-to-create-a-product-support-ticket-in-dynamics-365-online/

Helpful resources

Quick Links

Dynamics 365 Community Update – Sep 9th

Welcome to the next edition of the Community Platform Update. This is a weekly…

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,246 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,041 Super User 2024 Season 2

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans