When we create a Case it defaults to "Phone to Case Process". Can we change that?

(0) Share

Report

Posted on by Community Member

I am customizing the UI for a Case Form.

I don't want the Form to read "Phone to Case Process" cause I am manually creating a Case and is not a Phone call based. I had posted a screenshot too.

All responses (3)

Answers (0)

Suggested answer

Asif365 1,431 on at

Like (0)

Report

RE: When we create a Case it defaults to "Phone to Case Process". Can we change that?

Hi,

Please have a look at the below link:

www.syncratec.com/.../
Suggested answer

ZeeshanGhause on at

Like (0)

Report

RE: When we create a Case it defaults to "Phone to Case Process". Can we change that?

Hi!

if i am not wrong you can hide this Process "Phone to case Process" or just go and deactivate this process

Regards

ZG
Suggested answer

Miguel Lourenco on at

Like (0)

Report

RE: When we create a Case it defaults to "Phone to Case Process". Can we change that?

Hi,

Go inside the business process flow "Phone to Case process" and at the top you will "order process flow":

set the one you want at the top (in my scenario I only have one)