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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Schedule in customer J...
Customer experience | Sales, Customer Insights,...
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Schedule in customer Journey

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Posted on by Community Member

Hi dear community hope you are all okay

I"ve been building a customer journey for a dynamic segment everything its been working even though, there is something thats is not been working well for me.

One of the objectives of the email"s is that the contacts dont receive the emails on friday, saturday and sunday so i scheduled the "send an  email " for these days, so im doing the "schedule" in a right way ?

Or the main question would be whats for and why is the schedule on the email and the wait for

Schedule-2.PNG

Schedule-1.PNG

Thanks in advance

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Schedule in customer Journey

    Hi,

    Yes, you just need to untick the three days to deal with your request.

    Please refer to the following section to know more about Schedule.

    Create a customer journey that automatically sends messages at the optimal time

    For the other doubt about the "wait for" tile, it can be understood as follows.

    The "wait for" tile works between the steps of a customer journey.

    For example, perform step B one hour after the completion of step A.

    However, the schedule is only set for a particular marketing email.

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