Dynamics Community Forum Thread Details

mdm

Hi everyone,

I'm facing an issue with job queue entries in Business Central SaaS (PARAM company) that keep falling into **"Suspended with inactivity timeout"** status.

Here is the context:
- The jobs are Integration Synch. Job Runner (Codeunit 5339) used for MDM synchronization
- They are currently running under a temporary user account (not a dedicated service account yet)
- Even after manually reactivating the entries, they fall back to "Suspended with inactivity timeout" within a few minutes

I understand the root cause is likely the user account session expiring. We are planning to set up a dedicated licensed service account, but in the meantime:

**My questions:**
1. Is "Suspended with inactivity timeout" always related to the user session, or can it also be triggered by something else?
2. Is there any workaround available while waiting for the service account to be set up?
3. Once the service account is assigned to the job queue entries, should we expect this issue to be fully resolved?

Thanks in advance for your help!

Categories:

Dynamics 365 Business Central

Hello @CD-12051622-0,

In Business Central SaaS, the “Suspended with inactivity timeout” status is most commonly related to the user session under which the job queue is running, particularly when a regular interactive user account is used instead of a dedicated service account. That said, it can also occur if a job remains idle for an extended period or is waiting on external processes, such as integration responses.

As a temporary workaround, you may try keeping the user session active and ensuring the job does not remain idle for too long, but this approach is not fully reliable. The recommended solution is to configure a dedicated licensed service account for the job queue. Once this is in place, the issue is typically resolved, as service accounts are designed to handle background processing without being affected by session timeouts.

Hope this answer helps you!

If this answer helps you, kindly mark it as a verified answer

Regards,
Mansi Soni

Quick Links

Leaderboard > Small and medium business | Business Central, NAV, RMS