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I need to merge two duplicate Accounts.I set myself as the owner of both records. I am a system administrator. When I try to do merging this error is shown: Access is denied. You do not have enough privileges to access the Microsoft Dynamics CRM object or perform the requested operation. The Download log button is greyed out also.By using XRM Toolbox add-on Access Checker I can see that on both records I have all possible privileges granted. After enabling CRM trace another error is visible:ErrorCode: 0x80048306: Not enough privilege to access the Microsoft Dynamics CRM object or perform the requested operation. The current Organizationid 'xxxx' does not match with userOrTeam's organization id 'yyyy'.When I look what is current organization ID i can see 'yyyy'. Also in table Organization there is only one record with this ID.
HI mrsmith,
Check if this resolves your issue.
https://crmtipoftheday.com/711/record-merge-fails-when-assignee-has-insufficient-privileges/
Hello,
I checked this blog. The error is different in my case, I am getting error: Access is denied.
I don't have currently any user in the system with administrative access.However it is possible that there is some issue regarding first owner of one of account record.I can see for which user CRM indicates wrong organization id although I don't know what is the reason for that. This user is not actual user, it is service account used only for the purpose of synchronization. Currently is inactive and it doesn't have any username populated. This inactive user currently does not have any role assigned to him. It could be that during the process of reparenting the lack of role for original (first) owner of the record cause an error.
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