Automatic write-off of customer short pay

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When I configure the system with a $10 'Maximum Overpayment or Underpayment' threshold in AR Parameters, and then short pay an invoice by $5, I get the expected information in the InfoBox. When I go into the GL to take a look at the transactions, the two Posting Types used for the short-pay transaction are 'Customer Discounts' and 'Penny difference in accounting currency'. I can understand the Customer Discounts posting type, it's at least somewhat logical, but 'Penny difference in accounting currency makes no sense at all. Does anyone know if there is another Posting Type that could be configured in the ' Accounts for Automatic Transactions' form to post to a more logical posting type? Any help would be greatly appreciated.

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Ludwig Reinhard Microsoft Employee on at

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Hello RickC,

If the over/underpayment function does not work for you, you can leave the over/underpayment of your customer sitting as a balance on their account and then periodically write off those small balances.

Maybe that is an alternative for you?!

Best regards,

Ludwig

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