Help sending an email directly to contacts in a segment

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Posted on by Ladga

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When I create an email and press /Ready to send/ in production I see the /Send/ button within the email and I can click on, Send/Send Now and I see a dialog box called /Published Segments/ where I can choose a segment to send the email to.

However when I l navigate to an email in Sandbox, and the email is in ready to send state, I do not see the same Send button, it does not display, so I am unable to send the email to a segment, see screenshot. I would like to know how to send an email from sandbox directly to a segment without creating a journey, which is the behaviour I can do in production?

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RudyZhang Microsoft Employee on at

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Hi,

Based on the information you provided, we conducted the following tests
1. Create an RTM Email and try to execute /Send Now/.

2.Import OBM Email into RTM and try to execute /Send Now/.

But neither of them reproduces your error

Therefore, we think it may be a problem with the buttons on the /Command Bar/, you can follow the steps below to check your /Command Bar/.

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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Ladga 220 on at

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Thanks for your help, in the end I found I had to turn the feature on which solved the issue.

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