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Dynamics 365 Community / Forums / Finance forum / I got an error log whe...
Finance forum

I got an error log when run MR after reconfigured "Metadata service communication retry attempts failed to resolve issues "

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Posted on by 418

I have reconfigured MR on D365update11 VM (Demo) but no fail during process.

When I back to D365 and I found that everything was gone. And when I click new to go MR.

The error happen.

Please suggest this case for me.

2018_2D00_11_2D00_08_5F00_13_2D00_55_2D00_33.png

2018_2D00_11_2D00_08_5F00_13_2D00_54_2D00_48.png

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  • André Arnaud de Calavon Profile Picture
    303,679 Super User 2026 Season 1 on at

    Hi Tanyaboon,

    What exactly do you mean with reconfiguring Management Reporter? Which actions did you perform for this? Is it about resetting the data mart database? In that case, read the next blog from Microsoft: blogs.msdn.microsoft.com/.../resetting-the-management-reporter-data-mart-for-dynamics-365-for-operations

    Your screenshot shows a second error. Does this have the same error? The warnings and information just before the error can also provide some more insights in your issue.

  • Tanyaboon Profile Picture
    418 on at

    Thank you for reply André Arnaud de Calavon.

    My exactly problem is MR is not synchronize or no data after run report due to this certificate on a second picture was expired. I have check on event and found this error.

    I can clone MR certificate by this solution : community.dynamics.com/.../fix-certificate-issues-on-development-machines . but I don't know where to change the config files for this certificate. Because the error still appear. I run on D365 update11 VM from Microsoft.

    Can you suggest me .

  • André Arnaud de Calavon Profile Picture
    303,679 Super User 2026 Season 1 on at

    Hi Tanyaboon,

    I haven't seen this exact error before. It might be a different one compared to the error mentioned in the blog. The blog mentions that you have to go to the AOSService directory for the config files. It might be on another drive (e.g. J:\).

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Tanyaboon,

    I faced a similar issue some weeks ago. After resetting the data mart and stopping plus starting my environment things worked again. Not sure whether this helps in your case but it might be worth a try.

    Best regards,

    Ludwig

  • Tanyaboon Profile Picture
    418 on at

    Thanks you both for reply.

    For MR certificate error, I try to config MR certificate to the old certificate. The error on event log has gone.

    But I found another problem about SQL server due to I have changed server name form MININT-F36S5EH to another name.

    So can you suggest how to change MR server name to the new one ?

    I have try to reset DDM but still no luck.

    below is error log about server name. I run on D365 update11 VM from Microsoft.

    {"Class":20,"Number":1326,"State":0,"Message":"A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)","ErrorCode":-2146232060,"Procedure":null,"LineNumber":0,"Errors":[{"Class":20,"Number":1326,"State":0,"Message":"A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)","Procedure":null,"LineNumber":0,"Source":".Net SqlClient Data Provider"}],"ConnectionId":"00000000-0000-0000-0000-000000000000","Source":".Net SqlClient Data Provider"}
    Machine: D365CONSTUU11

  • Luis Fernando Chavez Profile Picture
    10 on at

    Try to redeploy MR

    Download your a deployment package for your current version, then  run the following

    cd \MROneBox\Scripts\Update
    .\ConfigureMRDatabase.ps1 -NewAosDatabaseName AxDB -NewAosDatabaseServerName new_name -NewMRDatabaseName ManagementReporter -NewAxAdminUserPassword AOSWebSite@123 -NewMRAdminUserName MRUser -NewMRAdminUserPassword MRWebSite@123 -NewMRRuntimeUserName MRUSer -NewMRRuntimeUserPassword MRWebSite@123 -NewAxMRRuntimeUserName MRUser -NewAxMRRuntimeUserPassword MRWebSite@123

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