You’re offline. This is a read only version of the page.
412
Hi All,
I have a concern regarding Payment Journal, where we have posted a payment journal.
After posted, we notice that the payment had become double even though we only create 1 payment line in the payment journal.
These is the payment line that I'm referring to.
After checking found that, the payment have been touched multiple account. After confirm it, the payment supposedly debit to Vendor and Credit to Bank which not supposed to touch ledger at all.
Turn out this is manual transaction key in the payment journal.
How reverse the extra posted amount?
How to avoid manual line to charge multiple account?
Please advise.
Thanks
Thanks for the feedback! Glad you found the culprit.
Hi,
I have figured out this error, turn out the manual line share same voucher number that causing the payment voucher to show double paid. We have performed manual correction to reverse back the transaction.
Hello Adhha Adnan,
Did you make some progress here and have you been able to get this figured out/resolved?
Would be great if you could keep us updated.
Best regards,
Ludwig
Nothing wrong with AX must be customization issue on report.
Hello Adhha Adnan,
Please double check that the design customization is not responsible for this duplication in the report.
Do you still have the old standard MS design available and can you compare the different reports (MS standard vs. your custom designed report)?
Best regards,
Ludwig
Hi Adhha,
You have to check or have someone to check if the tables are filled correctly. If this is a customized design, or shared the exact details what had been changed or check if there is a new table join which can cause duplicate records. It might be related to this report only.
Hi,
Its a standard document with customize design. We only customize the design only.
What when wrong?
Please help me out.
Good Morning Adhha Adnan,
Is the payment voucher document that you shared the result of a customized document or is it a standard document?
If it is something adjusted then talk to your developer whether the report design is ok.
On the other hand, if this is a standard report then what you see might be related to a bug. I found some hints on LCS where a number of bugs and hotfixes are listed, such as the following one for AX2012R3 CU11:
KB 3140253Invoice and payment vouchers are duplicated when two batch job are executed on same statement at same time
In case your payment voucher is a standard document, I would recommend having a look at the hotfixes available on LCS to ensure that the result you see is not related to a system bug.
Best regards,
Ludwig
Hi,
Okay then, but in payment voucher print out. Its stated different thing. How I check on this?
This is payment voucher document, show different thing.
Thanks
Hi,
Okay then, but in payment voucher print out. Its stated different thing. How do I check why in payment voucher got double paid ?
This is the payment voucher document.
Thanks
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,240
Super User 2024 Season 2
#2
Martin Dráb
230,149
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (