5
Using Dynamics customer service and have turned on Customer Voice. The problem is I can't get the Case Short Description to show in the email that I am sending to the user. Trying to get.
Hi ,
Please tell us how your recent experience with Support went regarding.
HI RadleyN,
Have you imported the variables in the personalisation fields?
The headings need to be exactly the same - I downloaded the template and reloaded it once I had all the info in there. I do have a problem sometimes, however, with the excel sheet uploading.
I have tried ms support with another query but haven't been able to move that one on as yet. Watch this space!
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,214
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
