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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... email Variables

Customer experience | Sales, Customer Insights,...

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email Variables

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Posted on by RadleyN

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Using Dynamics customer service and have turned on Customer Voice. The problem is I can't get the Case Short Description to show in the email that I am sending to the user. Trying to get.

Hi [[FirstName]],

Please tell us how your recent experience with Support went regarding. [[Case]]

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D Hodges 55 on at

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HI RadleyN,

Have you imported the variables in the personalisation fields?

The headings need to be exactly the same - I downloaded the template and reloaded it once I had all the info in there. I do have a problem sometimes, however, with the excel sheet uploading.

I have tried ms support with another query but haven't been able to move that one on as yet. Watch this space!

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