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Microsoft Dynamics GP forum
Suggested answer

GP locks and cursor becomes blue circle when user selects to approve a requisition

Posted on by 55

We have an issue where when a user Approves a requisition, the system locks and the cursor becomes a blue circle:

 5621.error.jpg

The only way out of this screen is to End Task/Log the user out of GP from Task Manager. The when we go back into access GP we get this error:

4705.error-2.jpg

It does appear to be a mail function where the system locks up – it’s right after the Microsoft window appears to login to Outlook to send an email

  • Suggested answer
    RE: GP locks and cursor becomes blue circle when user selects to approve a requisition

    I believe you're running into an issue that was fixed in the Jan 2022 hotfix released on 1/21/2022.

    The issue is related to using the modern authentication/MFA functionality in Dynamics GP and in most cases, documents attached to the workflows submitted.

    Thanks

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