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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Content Blocks in Real...
Customer experience | Sales, Customer Insights,...
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Content Blocks in Real Time Marketing

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Posted on by henryL001 2
Hi,

Looking at how to move from Outbound to Realtime Marketing, I've noted that content blocks are available in Realtime marketing for Emails, but not Web Forms (which they are available for in Outbound marketing).
 
Am I missing something here? Or is anyone aware of whether this is a feature which will be added in the future?
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Content Blocks in Real Time Marketing
    Hi,
     
    Our team understands your needs and as you said there is no out-of-the-box functionality to enable Content Block to be used in Real-Time Marketing Form. Below is an alternative that our team has proposed.
     
    Step1, create a "Content Block" in "Real-Time Marketing" and switch to "HTML" tab.

    Step2, copy the HTML code of the "Content Block" and paste this code into "Real-Time Marketing".

     

    The above method may not meet all your needs, but it can be used as a temporary alternative.
     
    In addition, our team did not find any information about this feature in the official update plan.
    You can click the following link to see the future update plan of Dynamics 365.
    Release plans for Dynamics 365, Power Platform, and Cloud for Industry | Microsoft Learn
     
    so if you think this feature is essential, please use the following link to propose your idea
    https://experience.dynamics.com/ideas/
     
     
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

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