RSO not installing

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Posted on by NA-29071019-0

Im unable to deploy Resource Scheduling Optimization (RSO) to the correct instance because the only instance option presented is 'msdyn_aviva', which is not the desired instance. Kindly advice Team

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Daniyal Khaleel 466 on at

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RSO not installing

this usually happens when Resource Scheduling Optimization (RSO) isn’t properly provisioned for the right environment, or the service is still bound to an old instance (like your msdyn_aviva one).

Deploy RSO to the Correct Instance

Check Environment Eligibility

Go to Power Platform Admin Center

Select your target environment.

Under Resources → Dynamics 365 apps, verify that Resource Scheduling Optimization is available for installation.

Install RSO in the Target Environment

If available, click Install for RSO on the desired environment.

If not available, confirm your license includes RSO and raise a request with Microsoft support to enable it.

Uninstall / Rebind if Needed

If RSO is stuck on msdyn_aviva, you may need to uninstall RSO from that environment first.

After uninstall, recheck the Apps list in PPAC for your correct environment → then install there.

Validate in Field Service Hub

Once installed, open Field Service → Resource Scheduling Optimization.

Make sure you can create Optimization Profiles and the service account is running against the correct environment.

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