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Auto report isn't working

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Posted on by KareemTaima

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Hello all,

I'm facing a very strange case for a certain number of users who use ax client (like icon on the device)

Account Payable/All Purchase Orders/Invoice/Voucher/File/ Print (or Print Preview), choosing Auto Report and press ok

it shows me a message like this "the report is empty No information exists for the item"

the problem that if we used the same user on another computer it works fine, if the user works as a remote connection it also works fine

I tried to delete caching from AppData/Local and nothing, I used reset Usage Data and nothing, I deleted the user and imported again and nothing, I even asked the IT to uninstall the ax client and install it again and nothing. I really can't find a solution or cause for this problem.

If any helps, I would really appreciate it

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Ludwig Reinhard Microsoft Employee on at

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Hi Kareem,

Does it help if you remove the user and add them back to Dynamics, does that make a difference?

Best regards,

Ludwig

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Hossein.K 6,648 on at

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Hi,

Perhaps this issue because of user cache or .... to clear cache, at the first:

1. Stop AOS.

2. Delete the .auc file from users\\Appdata\ folder

3. Restart AOS.

and then run below job:

static void RefreshLocalCache(Args _args) { xSession::removeAOC(); SysTreeNode::refreshAll(); SysFlushDictionary::main(null); SysFlushAOD::main(null); SysFlushData::main(null); SysBPCheckAIFDataObject::flushCache(true); SysFlushReportServer::main(null); SysFlushSystemSequence::main(null); xSession::updateAOC(); info(“ok”); }

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