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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Auto report isn't ...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Auto report isn't working

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Posted on by KareemTaima 304

Hello all,

I'm facing a very strange case for a certain number of users who use ax client (like icon on the device)

Account Payable/All Purchase Orders/Invoice/Voucher/File/ Print (or Print Preview), choosing Auto Report and press ok

it shows me a message like this "the report is empty No information exists for the item"

the problem that if we used the same user on another computer it works fine, if the user works as a remote connection it also works fine

I tried to delete caching from AppData/Local and nothing, I used reset Usage Data and nothing, I deleted the user and imported again and nothing, I even asked the IT to uninstall the ax client and install it again and nothing. I really can't find a solution or cause for this problem.

If any helps, I would really appreciate it

I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Kareem,

    Does it help if you remove the user and add them back to Dynamics, does that make a difference?

    Best regards,

    Ludwig

  • Suggested answer
    Hossein.K Profile Picture
    Hossein.K 6,648 on at

    Hi,

    Perhaps this issue because of user cache or .... to clear cache, at the first:

    1. Stop AOS.

    2. Delete the .auc file from users\\Appdata\ folder

    3. Restart AOS.

    and then run below job:

    static void RefreshLocalCache(Args _args)
{
    xSession::removeAOC();
    SysTreeNode::refreshAll();
    SysFlushDictionary::main(null);
    SysFlushAOD::main(null);
    SysFlushData::main(null);
    SysBPCheckAIFDataObject::flushCache(true);
    SysFlushReportServer::main(null);
    SysFlushSystemSequence::main(null);
    xSession::updateAOC();
    info(“ok”);
}

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