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Dynamics 365 Community / Forums / Field Service forum / Work Order Products no...
Field Service forum

Work Order Products not updated after RMA

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Posted on by Arafat 155

Hello Community

I have a scenario and not sure if I am doing anything wrong or not.

So here's it;

  1. I have created a Work Order of Maintenance type and added two Products to it. 
  2. While the work order was in progress state, I filed the RMA (by creating RMA, RMA Receipt and approved it) for one of the products. 
  3. The status of the RMA Receipt says Product Received but it did not update anything in the Work Order Products subgrid (like the quantity is still the same).

What am I missing or is there any issue? 

Thanks

Categories:
Inventory and Purchasing
Work Order
  • Verified answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Work Order Products not updated after RMA

    I just double checked to see if the RMA does update the quantities on the Work Order Product and does not seem to do anything on the quantities. (Unless we are doing something wrong)

    You can just run a workflow on creation of RMA Receipt Product to go and update the WOP, as there is some sort of link there.

  • Arafat Profile Picture
    Arafat 155 on at
    RE: Work Order Products not updated after RMA

    So what I have got from your comment is that Work Order Product quantities will not be affected even if RMA Receipt will set it to Products Received?

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at
    RE: Work Order Products not updated after RMA

    RMA Receipt will be set to 'Products Received' when you have added all the RMA Receipt Products. It has no relevance to the Work Order Product.

    You could have a workflow to run off the back of it though.

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