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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Twilio SMS provider by...
Customer experience | Sales, Customer Insights,...
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Twilio SMS provider by using Real-time marketing

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Posted on by Jelica 30

Hello everyone,

I've set up SMS provider for Twilio using this instructions:

https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-outbound-text-messaging#add-a-sender-number-from-a-twilio-or-telesign-account

so, I have setup in D365:

pastedimage1643188397039v1.png 

and I've added two SMS numbers too ( the existing one and one that was purchased from Twilio - both from the UK +44 region).

pastedimage1643188719221v4.png

Additionally, on Twilio side I did verification for two numbers (add them as a Verified Caller ID's) and Geo permissions for UK:

pastedimage1643188977558v5.png

pastedimage1643189043251v6.png

Now, when I try to sent a message (Test send or by using Journey in Real time marketing with a Static Segment and Contacts who are having those two numbers as a Mobile Phone) I have error:

Invalid sending parameters

pastedimage1643189362726v7.png

Any help is welcome.

Thank you!

  • Community member Profile Picture
    Community member 2 on at
    Twilio SMS provider by using Real-time marketing
    Did you anyone manage to fix this issue? I am experiencing the same (only in production), I have added receiver and sender numbers into consent center etc. (as mentioned below) but even on a test send I have these error messages. Any advice would be appreciated - thanks!!
  • BenNovak Profile Picture
    BenNovak 19 on at
    RE: Twilio SMS provider by using Real-time marketing

    I'm getting the same error intermittently. Twilio is getting a 11200 error on their end when it fails. Removing the phone number and re-adding it on the provider page usually allows it to test once before showing this error again. Is there other settings that need to be configured on the twilio side?

  • Suggested answer
    PiotrG Profile Picture
    PiotrG 70 on at
    RE: Twilio SMS provider by using Real-time marketing

    I had exactly the same issue.

    The resolution is to add the phone number into the Consent Center.

    pastedimage1668458586569v1.png

  • rich005 Profile Picture
    rich005 10 on at
    RE: Twilio SMS provider by using Real-time marketing

    Hi, I am getting this same error too.

  • Jelica Profile Picture
    Jelica 30 on at
    RE: Twilio SMS provider by using Real-time marketing

    Hello Nya,

    I'm using Twilio.

    Upper picture is when I try sending SMS by selecting Test send button.

    If I try sending by using Journey in Real time marketing, I'm just getting report: Invalid sending parameters (without any details provided).

    The UK is on Twilio list of supported country.

    I would be thankful if you could provide some more details.

    Thank you in advance!

  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Twilio SMS provider by using Real-time marketing

    Hi,

    Please test your message by selecting the Test send button in the upper right.

    If you are using an Azure Communication Services preview toll-free sender number, you can test send the message to any United States mobile number.

    If you are using a Twilio or TeleSign sender number, you can send the message to a mobile device in any supported country.

    You can also add the message to a journey to see how it can be triggered by events.

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