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When testing email template using Test Send not receiving emails

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Posted on by Christopher Peterson

We recently installed Dynamics marketing. We've created email templates and I am trying to use the Test Send function to check how the emails look. I've tried to send both to my personal and work email addresses and even though the system indicates the test send was sent to each email after manually filling in the dynamic fields, the emails never come through. I've verified that the emails are not getting quarantined and are not getting placed in my Junk folder. Our external IT support is able to send these test send emails without issue but they are having difficulty isolating what may be preventing my emails from coming through. We also have Dynamics Sales app and I have no issue sending emails from this app. Appreciate any insights to help resolve our issue.

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Christopher Peterson 96 on at

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RE: When testing email template using Test Send not receiving emails

Hi Eiken,

Thanks for the reply. I've checked these setting and I do show a Success test run status for my mailbox however the test send emails are still not being received.

Chris
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Eiken on at

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RE: When testing email template using Test Send not receiving emails

Hi,

Please check that your email’s Test Status is running successfully.

Go to the Advanced setting>Email Configuration>Mailbox>choose your email

Click the Approve Email and then click Test & Enable Mailbox