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Push notification - Android

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Hi,

I am a new user for Customer Insights - Journeys.

I have set up a mobile app for push notification with the below guide.

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-push-notifications?tabs=ios

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/real-time-marketing-developer-push?tabs=ios-v1

I have registered the device of iOS and android. I can see the device in the mobile devices.

The iOS version is work for me in the real-time journeys, the notification will appear when i click test send button.

but android is not work, the portal tell me the the test message has been sent successfully, but the mobile no notification show.

i can receive the notification when i use firebase could message with the same FCM token.

Would you help me how to find the detail result, and then i can find the solution for this problem.

Many Thanks

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Community member 2 on at

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Push notification - Android

Hi Rudy,

I find the root issue is my program, i guess that the dynamic 365 is not same as the FCM portal test tool, i change my code that can handle this condition.

I can display the notification on android and iOS device.

Thanks for your reply.

Many Thanks,

Allen
RudyZhang Microsoft Employee on at

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Push notification - Android

Hi,

We have analyzed your issue and based on the information you have provided, we believe it is possible that this is an issue within the Dynamics 365 product. We will continue to test this and I will reply below if there are any developments.

Additionally, if this issue has impacted your business, we recommend that you seek Microsoft Technical Support using the link below.
https://admin.powerplatform.microsoft.com/support

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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