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You're on the right track with language packs, but the situation with English variants (like US, UK, Australia, etc.) is a bit different. They aren't handled as separate language packs in the same way as, say, Spanish or French. English variants are typically managed through regional settings and formatting.
Here's how to get "English (Australia)" available for your email templates:
User Regional Settings: The language available for email templates is primarily determined by the user's regional settings. So, the first step is to change your own user settings:
Organization-Wide Regional Settings (Less Common): In some cases, the organization's default regional settings might restrict the available languages. This is less common, but if the user settings don't work, check this:
Check for Customizations: It's rare, but if your D365 instance has been heavily customized, there might be custom plugins or workflows that are interfering with the available languages. If you've tried the above steps and it's still not working, contact your D365 administrator to check for any customizations related to language settings.
Browser Language: In some situations, the browser's language settings can also influence what's displayed in D365. Make sure your browser's preferred language is set to English (Australia) as well.
If English (Australia) is Truly Missing:
Important Note: Changing the language settings affects more than just email templates. It influences the entire user interface, date and time formats, number formats, and other aspects of Dynamics 365. So, be aware of the overall impact before making changes.
Key Difference with English Variants: Unlike other languages, English variants often share the same language pack. The difference lies in the formatting (date formats, currency symbols, etc.), which is handled through regional settings, not separate language pack installations.
One workaround is checking if your system allows custom locale settings. Some platforms let you manually configure date formats, spelling preferences, and regional settings even if the core language remains 'English (United States)'. You might also want to check in Advanced Settings -> Customizations -> Translations to see if there’s a way to modify text labels manually.
On a side note, if you or your team frequently work with different English variations and want to improve professional communication skills—especially if you're dealing with international clients—I'd highly recommend go-for-english.com. It’s a great platform for mastering English in various contexts, including business, technical writing, and regional differences in language usage. Their courses cover everything from grammar to real-world professional communication, which can be super useful for handling different English versions effectively.
Let me know if you find a solution for the template issue—keen to hear what works! Cheers.
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