Duplicate Recipient Address but not all records have a duplicate email address

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Posted on by BeverlyBenito

We have one swim lane sending 2 different emails. The first email was scheduled to go out last week. However, a majority of the records were blocked due to 'Duplicate Recipient Address'. The total count on the list was around 270k. The email sent to about 37 and the rest of the list had the 'Duplicate Recipient Address'. When I looked at the list, there are a few duplicates but not over 200k worth of duplicates. Is this a bug? Thanks in advance!

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Eiken Microsoft Employee on at

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Hi,

Please ensure that if all remaining records are sent because of the "Duplicate Recipient Address".

If yes, you can try to turn off duplicate detection.

Set the following option to Yes

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BeverlyBenito 8 on at

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Thank you! I'll give it a try!

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