web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Duplicate Recipient Address but not all records have a duplicate email address

(0) ShareShare
ReportReport
Posted on by 8

We have one swim lane sending 2 different emails. The first email was scheduled to go out last week. However, a majority of the records were blocked due to 'Duplicate Recipient Address'. The total count on the list was around 270k. The email sent to about 37 and the rest of the list had the 'Duplicate Recipient Address'. When I looked at the list, there are a few duplicates but not over 200k worth of duplicates. Is this a bug? Thanks in advance!

I have the same question (0)
  • Verified answer
    Eiken Profile Picture
    Microsoft Employee on at

    Hi,

    Please ensure that if all remaining records are sent because of the "Duplicate Recipient Address".

    If yes, you can try to turn off duplicate detection.

    Set the following option to Yes

  • BeverlyBenito Profile Picture
    8 on at

    Thank you! I'll give it a try!

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 184 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 125

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans