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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot attach document...
Customer experience | Sales, Customer Insights,...
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Cannot attach documents in Files tab to emails

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Posted on by jkammien 2
In the New Email template, there are two buttons for attaching files.  Neither option takes a user to the docs uploaded to the Files tab. 
Anyone have a solution?  //
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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Could you share screenshots about these two buttons and the file tab?
    1.Two buttons for this?
    Attach files as attachments by using the (ActivityMimeAttachment) attribute in the email message.
    Attachment entity:
    2.File tab for this?
    This is through relationship with 'sharepoint document' entity.
    --It stores the document in SharePoint online in a library with a folder for each record
    If I have misunderstood, you can provide further details.
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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