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Service | Customer Service, Contact Center, Fie...
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Make a System Required field Optional

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Posted on by 60

Hi, I want to make a "system required" built-in field (start time and end time fields) in "Bookable Resource Bookings" entity to be Optional as I want on specific conditions not to insert values in them.

Note that I could remove the required validation from the client-side using a JS web resource but it gives me an error on saving the form without inserting the Start and End times.

How can I achieve that please ?

I have the same question (0)
  • Ali Khan Profile Picture
    1,380 on at
    RE: Make a System Required field Optional

    It is not recommended to make such changes on Bookings or Work Orders (even though you may find technical workarounds to do that) as this defies the fundamental assumptions of product design and functionality. What that means in practice is even if you make this optional on form, you may find issues in other places.

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  • Suggested answer
    SS-01100907-0 Profile Picture
    on at
    RE: Make a System Required field Optional

    Hi,

    This is not recommended and unsupported change which might break many in built functionality which depends on the start and end time field. In case you have any business requirement try to create custom field and use them.

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