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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Deleting a customer pa...
Microsoft Dynamics AX (Archived)

Deleting a customer payment journal

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Posted on by Kenan Al Mahayni 72

Hello,

I am trying to delete a customer payment journal and I'm getting the following error: "Ledger journal table cannot be deleted while dependent Refund check transaction batch exist. Delete dependent Refund check transaction batch and try again."  

Although I deleted all the lines in the journal and I still cannot delete it. 

Any help is appreciated!

Thank you,

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I have the same question (0)
  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Do you have a pending check reversal journal or something alike hanging in the bank module?

    Best regards,

    Ludwig

  • Kenan Al Mahayni Profile Picture
    Kenan Al Mahayni 72 on at

    Ludwig - Thanks for your response. I don't have any pending check reversal journals in the bank module.

  • Suggested answer
    MALEK Mohamed El adel Profile Picture
    MALEK Mohamed El adel 60 on at

    Hello,

    Do you have a Batch in "System Administration > Inquiries > Batch jobs"  like "Refund check transaction"?

    Regards.

  • Kenan Al Mahayni Profile Picture
    Kenan Al Mahayni 72 on at

    Hi Mohamed - I don't have a batch job for refund checks.

    Any other ideas?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi,

    Can you delete the lines in your journal?

    Does that work?

    What status have the lines and have you tried changing the status?

    I would try deleting the lines first.

    Best regards,

    Ludwig

  • Kenan Al Mahayni Profile Picture
    Kenan Al Mahayni 72 on at

    Hello,

    The payment status is NONE. And I was able to delete the lines but I get the same error when I try to delete the journal with no lines in it.

    Thank you,

    Kenan

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