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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sales Accelerator Sequ...
Customer experience | Sales, Customer Insights,...
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Sales Accelerator Sequence - User not allowed to send automated email

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Posted on by Gus 218
Getting an error message when user is in a child business unit and sending on behalf of parent user. No info as to why. we've given org permissions in relevant sequence tables, systemuser table, etc. The sequence is owned by the user and send is record owner who for this record is a parent user.

Error shows: 
"Unable to send automated email. Manually send the email or contact your admin." but no other info is available.
  • InFlowEncer89 Profile Picture
    InFlowEncer89 35 on at
    Does the record owner have the below option ticked on their personal settings?
     
  • Verified answer
    Gus Profile Picture
    Gus 218 on at
    Yes it's nothing in basic setup. It's actually the Append To rights for Activitypointer Entity due to business unit child needed org access. 

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