Knowledge Article - Customize Expiration State & Expiration Status on quick form

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Posted on by giorgio.ripamonti

Hello there,

on the quick form for publishing a new article i want to set a default value for Expiration State and Expiration Status. By default they are both "Expired", i want to be set to "Published" (as Customer requirement).

How can i do that?

Regards,

Giorgio

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LeoAlt 16,329 on at

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RE: Knowledge Article - Customize Expiration State & Expiration Status on quick form

Hi partner,

Unfortunately, it is by design.

There is no such Expiration Status field in KB article entity or Global option set fields. There is only a "expirationstatusid" in KB article and it could not be found in form which means we could not set default value for it by JS or Business Rules.

If you still want this feature, please raise an idea to Microsoft.

Regards,

Leo