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Problem w/ Business Rule: Show Error Message + Set Business Required

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Posted on by Joe Woltering

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I created a Business Rule that enforces Business Requirement on a Contact field when another field is updated. Additionally, it Shows an Error Message on the Contact field stating why it is required. However, once the Contact is entered, the error message does not go away and the user is not able to save the record.

Either I have deployed the rule incorrectly or am not understanding how it should be used or it is a bug.

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Charles Abi Khirs 3,569 on at

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Hello,

Make sure that the business rule scope is set to all forms, activated and that ALL the fields that are used in the business rule ALL exist on the form.

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Joe Woltering 12,163 on at

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Hi,

Well that's just it. I don't need it on ALL forms and the field that triggers the rule only exists on one form by necessity.

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Charles Abi Khirs 3,569 on at

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Hi,

You can of course select the needed form, but make sure that all the fields used in the BR (in the conditions and actions selected) exist all on the selected form, finally verify that the BR is activated.

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LuHao 40,892 on at

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Hi Joe,

Did you only set the conditional branch that turned out to be True, but did not set the conditional branch that turned out to be False?

Like this:

I would recommend you create two business rules, each contains an action.

For example, at the beginning you only have one business rule, and its action is If True, then set Business Requirement, and Shows an Error Message.

So you can create two business rules, one action is If True, then set Business Requirement. The other action is If True, then Shows an Error Message.

Don't forget to deactivate the original business rule.

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Joe Woltering 12,163 on at

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Ah, yes. That kind of makes sense. So I would need to construct the rule to check if the Contact field contains data and then show the error message or not?

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LuHao 40,892 on at

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Hi Joe,

As mentioned in my last reply, please place "Shows an Error Message" in a separate business rule.

Because "Shows an Error Message" is a one-way action, there is no action to clear the Error Message (no opposite action), so we have to place "Shows an Error Message" in a separate business rule to make the system clearly judge whether to display Error Message according to the condition.

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