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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social Pane/Timeline N...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Social Pane/Timeline Not Displaying Time or Date

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Posted on by MDS 1,788

Hi,

As per subject, at some point we appear to have lost the time/date display on the timeline for the Account form. It displays fine on the Contact form and other places, just not on Account. I can see all the emails are there, but the only information showing where the time/date would normally be is the status and the communication partner (in the case of emails at least..)

I can't actually see any option on the form design to disable/enable this. Any ideas how I can get it to display?

Thanks in advance..

  • Md Arshad Warsi Profile Picture
    Md Arshad Warsi 90 on at

    Hi MDS,

    You have to wait for a day it will be visible date and time within your timeline. I tried in my case whenever you are creating any activities in timeline same time it will not give you date. It will take some time might be a day. Please refer the screenshot marked as yellow in which i have created new one it is just showing time but if you see the older one you could have abled to see the data and time as well.

    pastedimage1644866246191v1.png

    https://juniorcrmblog.blogspot.com/

    www.youtube.com/.../videos

  • Suggested answer
    Mohsin Ali Profile Picture
    Mohsin Ali 3,634 on at

    The date and time actually took sometime to appear on timeline.

  • MDS Profile Picture
    MDS 1,788 on at

    Hello,

    These activities can be from today or 3 years ago. None of them show the date/time. I should also note, that it's only affecting email activities as far as I can see...

    Thanks

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,995 Moderator on at

    Hi,

    I think you will need to Modify the Email Card form.

    CR109.PNG

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Suggested answer
    Md Arshad Warsi Profile Picture
    Md Arshad Warsi 90 on at

    Hi

    Please modify the activities.

    pastedimage1644922716302v1.png

    Let me know, still you are facing same issue or not?

    https://juniorcrmblog.blogspot.com/

    www.youtube.com/watch

  • MDS Profile Picture
    MDS 1,788 on at

    Hi - the Email Card form works OK an other entities - Contact etc.

  • MDS Profile Picture
    MDS 1,788 on at

    Hi - my email form looks like this:

    CRM_2D00_EMAIL_5F00_FORM.png

  • Suggested answer
    Md Arshad Warsi Profile Picture
    Md Arshad Warsi 90 on at

    Hi 

    You open through particular apps that is way.

    Go to your  solution -> under that select the entity -> Select the form -> social panel (double click) and modify it.

    pastedimage1644927387408v1.png

    pastedimage1644927466615v2.png

    pastedimage1644927528859v3.png

  • MDS Profile Picture
    MDS 1,788 on at

    Hi - yes mine looks the same as yours. Email Card Form is selected as shown.

  • MDS Profile Picture
    MDS 1,788 on at

    Hello - does anyone have any ideas at all on this? Now people have noticed the issue, it's becoming a problem!

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