Skip to main content

Notifications

Announcements

No record found.

Power Platform integration forum
Unanswered

Dynamics 365 Submitted Sales Order Amend Challenge

Posted on by 60

Hi CRM cohort.

We are using Dynamics 365 Sales with Dynamics 365 BC, where we have integration of sales ordered between two apps. 
Once the order is submitted from Dynamics 365 Sales to BC, the record - Sales Order in Dynamics 365 Sales is locked for further changes: 
"Read-only This record’s status: Submitted".
After certain period, before posting sales shipment and sales invoice for that order in BC, customer has decided to add more items to existing order. I am aware that can be done on order in BC but those changes will not be updated in Dynamics 365 Sales.
Does anyone now how to open locked sales order in Dynamics 365 Sales so salespeople can enter additional item there? Or how to transfer updates Sales Order Lines in BC to order in Dynamics 365 Sales?

I also know that posted sales invoice can be sent from BC to Dynamics 365 Sales but initial order in Dynamics 365 Sales remains the same.

Cheers.

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,835 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,526 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Product updates

Dynamics 365 release plans