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Customer experience | Sales, Customer Insights,...
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Unmark tracked email activity as not complete

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Posted on by 5

I tracked an email from Outlook and associated it with a case in Dynamics.

The email is marked as complete automatically it seems, with no way to mark it as not complete.

I have the same question (1)
  • empath-e CRM Profile Picture
    1,136 on at

    This is by design but frustrating. You could create an on-demand Workflow to get around this to set the Activity Status back to "Open" for this email.

  • AB-05081608-0 Profile Picture
    5 on at

    Ok thanks. I'll look into that.

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