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Electronic Report - Convert to PDF is not working

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Posted on by Mark Loren Manuel

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Hi All,

Is anyone experiencing an issue with the electronic report destination's "convert to PDF" feature?

Error message: Failed to convert file 'Filename.docx' into PDF format with error: The conversion to PDF of the provided content type is not supported. Please, revise your settings or the running ER format. Contact your system administrator and provide the correlation ID ccf5da3d-3a4f-44d4-becc-37fc55b88c7d|7|415 if the problem persists.

The report was working fine before yesterday, and no updates have been made on our end.

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Mohamed Amine Mahmoudi 26,811 Super User 2026 Season 1 on at

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Hi @Mark,

Please make sure that "Convert Electronic Reporting outbound documents from Microsoft Office formats to PDF" is enabled in feature management.

Best regards,

Mohamed Amine MAHMOUDI

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UM-30040439-0 77 on at

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Hi @Mark,

Do you still experience the issue? How do you handle it?

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Mark Loren Manuel 135 on at

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Hi Mohammad,

Convert Electronic Reporting outbound documents from Microsoft Office formats to PDF

The above feature is not showing in the feature and management.

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KM-09090732-0 16 on at

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Dear all,

We face also the problem that since Friday, 06-September-2024 the conversion of all our documents into PDF fails with error messages.

That applies to all our D365 F&O environments, both UAT and PROD (release version 10.0.38 and 10.0.40).

Regarding the feature, I found this information:

In our environments this feature is no longer available.

So far we have received no solution from Microsoft. Has anybody solved the issue already?

Best regards,

Klaus

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PJ-09090807-0 4 on at

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In versions of Finance before 10.0.21, conversion to PDF had to be explicitly enabled. However, starting in version 10.0.21, the Convert Electronic Reporting outbound documents from Microsoft Office formats to PDF feature was automatically enabled. Starting in version 10.0.29, the feature became mandatory. In Finance version 10.0.32, the feature has been eliminated, and conversion to PDF is enabled out of the box.

We have a created a MS case, it seems there is a problem with the Mirosoft PDF conversion service. We have this issue for multiple customers since friday..

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RF-09090912-0 9 on at

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we have the same problem, however the option is nor visible in feature management... we are on 38

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CU09090809-0 8 on at

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Dear all,

We have encountered the same issue today, affecting all business documents in all of our environment (10.0.40). We have not received any solution from Microsoft either.

We did discover that if we remove the "Convert to PDF" parameter on the print management destination, the documents are printed in their original format (for us it is docx). So it seems to definitely be related to some un-specified change to that parameter.

If anyone receives a solution from Microsoft, or finds one on their own, we are highly appreciative if it is shared.

Br,

Max

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PW-09091132-0 6 on at

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Hi, anyone have an update on this topic? because we too have this problem and search fix

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CU09091148-0 4 on at

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Hi @all,

i got the same issue with the electronic reporting converting to PDF.
And i also can´t find the "Convert Electronic Reporting outbound documents from Microsoft Office formats to PDF" feature in the feature management.
Does anyone have a solution for this?

Best regards,

Ewald

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PasqualD 83 on at

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Hi! Same experience in our environments. Both SAT ( 10.0.40 (10.0.1935.92) and Prod (10.0.40 (10.0.1935.69) show the error messages while creating the business documents. Microsoft cant reproduce the error currently. Error started last Friday, Sept 6th. Feature is not available.

Keep you posted on the development on our side.

Best regards,

Pasqual

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