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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / how to add hosted imag...
Customer experience | Sales, Customer Insights,...
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how to add hosted image to email template?

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Posted on by smw_brad 70

Greetings, 

Hoping someone might do a detailed step-by-step explanation of how to post a logo image (hosted) into a signature block of an email TEMPLATE.   (Microsoft if your reading: this should be much easier to do ).   I've read dozens of posts on this topic and none seem to work.

End goal: have my customers receive my emails (generated from an email template for marketing campaign) so my logo displays as my full logo....and not, an empty rectangle.

As background: I'm using D365 Sales Professional (2020 release wave 1 enabled)  via Firefox browser.   I have tested the url for the logo image and it displays just fine in any web browser.

Thanks in advance for any help.

 

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  • Verified answer
    smw_brad Profile Picture
    smw_brad 70 on at

    Problem resolved.   The most important step is to call up the hosted logo in a SEPARATE browser window; then hover over the image; right click; use the "copy image" menu pick.   Next paste that image using Ctrl+V in the email template and save.

    (For whatever reason, trying to copy the logo directly from our home page would not work).

    Kudo's to Sandhya at Microsoft support.

  • Suggested answer
    Reddy_Sandhya Profile Picture
    Reddy_Sandhya 10 on at

    Please do the following to fix the issue.

    Click the image you wish to include in the email template. Open that image separately in a new window or tab, then right click and select “Copy Image” from the hosted url.

    pastedimage1598474558494v1.png

    Open email template and paste the image in.

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