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Check Payment reversal

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Posted on by imran ul haq

4,017

Hi Friend,

I have a case, actually I make the check "Payment reversal" from Check form but the check reversal journal didn't created (since i want to review before the posting) nor posted automatically, and the status of the check become "pending cancellation" any idea how i can resolve this issue, thanks in advance.

Imran Ul Haq

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MATTGUO 22,349 Moderator on at

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Hi Imran,

The reason is that the parameter of "Use review process for payment reversals" is enabled in Cash and bank management parameters.

Go to the path Cash and bank management > Payment reversal approvals > Check reversals, and you will see the check needs to be reversed .

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Junaid Idrees on at

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Hey Imran,

Go to cash and bank management parameter screen >> General Tab >> use review process to payment reversal (Set this option to No) and process your payment reversal and it will be posted automatically.

For your reference:

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imran ul haq 4,017 on at

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Hi Mattguo/Junaid,

Knowingly I activate this option as I want to review the journal before posting. Here my question is the journal not generated and the status of the check become pending cancellation, since the status of the check is changed and journal not created how I can solve this issue.

Thanks

Imran Ul Haq

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Junaid Idrees on at

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Hi Imran,

I think you have setup workflow that requires an approval for cancellation before you post that journal. Can you please check that and keep us posted.

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imran ul haq 4,017 on at

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Hi Junaid,

i believe we don't have workflow process just we have review process, and that is activated, by which when we make the payment reversal an

journal get created, But in this case didn't generated.

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Rahul Mohta 21,032 on at

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see if you could go to bank transactions and find the reversal entry initiated if not then could either update the status using a job or raise a MS ticket

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Junaid Idrees on at

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Hi Imran,

Can you check the number sequence of payment reversal journal. I doubt number is stuck because it is not a normal application behavior, the journal should be created.

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MATTGUO 22,349 Moderator on at

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Please contact your developer to check the data, or create a ticket in LCS for help.

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