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Hi,
Does anyone have an idea how to manage translations for knowledge base category names?
If you publish the KB via portals, you can get translated articles and you can use language resources to customize the rest of the page, just the category names are always in the same language which is somehow interrupting the localized user experience.
RegardsPeter
Hello,
pls, refer this article,
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-knowledge-article#translate-a-knowledge-article-in-multiple-languages
https://support.kustomer.com/multilingual-knowledge-base-help-center-BJJPSoKcM#MultilingualCategories
https://community.servicenow.com/community?id=community_question&sys_id=138293a1db101fc01dcaf3231f961932
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
Maybe I am missing something, but I do not see how to realize what is mentioned in the second and third link into Dynamics 365. Any idea how to apply different knowledge base category names for the same category in each language?
As an example, you have knowledge article 123 translated in 3 languages. 123 belongs to category A. How can I make "A" appear with a different name for each language?
Also looking for an answer for this. I'd like to translate my categories and make them appear in the portal with the same language
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