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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Subgrid - Document lib...
Customer experience | Sales, Customer Insights,...
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Subgrid - Document library folders are not opening when clicked

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Posted on by mahesh58786 10

Hi,

I have done the SharePoint integration to manage the related document for an entity. It is working and I am able to add the Documents tab by following the below article.

https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/add-documents-tab-entity-main-form

After following this, Document Associated Grid is the default view and is showing both files and folders in the associated item folder. The issue when I click on any folder from this view, it is not showing the contents of the folder and instead it is just get selected as shown below:

DocTab.JPG

A similar kind of setup is working in my trial tenant. But somehow I am facing issues in my actual tenant. Can someone please help me to understand if I am missing something.

  • mahesh58786 Profile Picture
    mahesh58786 10 on at
    RE: Subgrid - Document library folders are not opening when clicked

    I tried adding a new app, table, and integration again and the issue is seems to be there. As Abby Kong mentioned this could be a platform issue. We will wait for couple of days and then will raise an MS ticket if not resolved.

    Thanks,

    Mahesh

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Subgrid - Document library folders are not opening when clicked

    Hi,

    Could you please do integration again and remove all related site name and try to do the integration again.see if problem is still there please rise the ticket to microsoft.

    Thanks,

    Arshad

    For interview preparation please go through the below link.

    https://juniorcrmblog.blogspot.com/2021/08/ms-dynamic-crm-interview-question-for-2.html 

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  • mahesh58786 Profile Picture
    mahesh58786 10 on at
    RE: Subgrid - Document library folders are not opening when clicked

    Hi Abby,

    Thanks for this information.  I am also from Australia region, so as you mentioned this could be some platform issue.

    I have seen a similar post here:

    community.dynamics.com/.../error-when-opening-sharepoint-folder

    docs.microsoft.com/.../troubleshoot-set-up-sharepoint-online

    Thought of giving it a try.

    Thanks,

    Mahesh

  • Abby Kong Profile Picture
    Abby Kong 6 on at
    RE: Subgrid - Document library folders are not opening when clicked

    Hi Mahesh,

    I encountered similar issue in Australia (Oceania region) about a month ago. where clicking on the folders in document grid doesn't work.

    It seems to be a platform issue and was resolved by itself after about a week after a platform patch. During the week we were advising user to use open location to open SharePoint location directly to work with documents.

    If you need the issue to be fixed in your tenant urgently, please contact Microsoft.

    Regards,

    Abby

  • mahesh58786 Profile Picture
    mahesh58786 10 on at
    RE: Subgrid - Document library folders are not opening when clicked

    I checked again and I could see a script error in console when clicking on the folders.

    pastedimage1658187259225v1.jpeg

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