web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

The difference between email bounces and remote bounces

(0) ShareShare
ReportReport
Posted on by 70

Hello,

Does anyone know the difference between the email bounces and remote bounces?

 

pastedimage1668621365491v1.png

I have the same question (0)
  • Suggested answer
    Leah Ju Profile Picture
    Microsoft Employee on at

    Hi kovinina,

    This is mainly due to the mail server.

    [Soft Bounced]

    The e-mail was rejected from the receiving server, but due to a transient error. A retry would probably succeed. (e.g. Server is overloaded)

    [Hard Bounced]

    The e-mail was rejected from the receiving server, and it will not be accepted no matter how hard we retry. (e.g. this mailbox doesn't exist) We stop retrying this recipient for 6 months

    [Remote Bounce]

    The e-mail is routed through an intermediate mail server (for example for spam checking) and then sent to the actual mailbox provider. This case generates two results: First we get a synchronous Delivered type message (from the intermediate mail server), and afterwards we receive an asynchronous bounce message. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 137 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 57

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 50 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans