web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Designer Preview: Heatmap links with dynamic content

(0) ShareShare
ReportReport
Posted on by

Hello dear community,

I have captured an outbound marketing email that displays dynamic content based on attributes of the contact. I implemented this with the if queries in the e-mail designer like {{ #if (eq contact.test_favoritecat 759720000) }}

Each of the if-queries has its own link given. Now I would like to find out how many contacts have clicked on the links. Unfortunately, the heatmap (in which the clickable links are displayed) only ever shows the content that the user would have received himself. Is there a workaround for this so that the links are also displayed in the dynamic content on the heatmap?


Currently it only works via the link results table.

Thanks,

Ferdinand 

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Ferdinand Ganter,

    This is the expected behavior. And there is no way to show all links within the email's dynamic content on the heat map.

    And as you say, you could only see the total clicks of those links in the tables below the heat map:

    pastedimage1662018486913v1.png

    You could feedback this at here to improve this feature:

    aka.ms/Dynamics365forMarketingits

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 83 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans