web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04
Check out the Community Spotlight Video Series
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Email Designer Preview...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Email Designer Preview: Heatmap links with dynamic content

(0) ShareShare
ReportReport
Posted on by Community Member

Hello dear community,

I have captured an outbound marketing email that displays dynamic content based on attributes of the contact. I implemented this with the if queries in the e-mail designer like {{ #if (eq contact.test_favoritecat 759720000) }}

Each of the if-queries has its own link given. Now I would like to find out how many contacts have clicked on the links. Unfortunately, the heatmap (in which the clickable links are displayed) only ever shows the content that the user would have received himself. Is there a workaround for this so that the links are also displayed in the dynamic content on the heatmap?


Currently it only works via the link results table.

Thanks,

Ferdinand 

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Ferdinand Ganter,

    This is the expected behavior. And there is no way to show all links within the email's dynamic content on the heat map.

    And as you say, you could only see the total clicks of those links in the tables below the heat map:

    pastedimage1662018486913v1.png

    You could feedback this at here to improve this feature:

    aka.ms/Dynamics365forMarketingits

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04
Check out the Community Spotlight Video Series

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Manoj - ManoVerse Profile Picture

Manoj - ManoVerse 77 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 45

#3
Chris1968 Profile Picture

Chris1968 20

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans