Issues setting up IoT Hub for Connected Field Service.

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Posted on by Sumit Agarwal

Has anyone recently setup Connected Field Service successfully using Azure IoT Hub? As per the steps mentioned in the MS Doc https://learn.microsoft.com/en-us/dynamics365/field-service/installation-setup-iothub , I successfully deployed the ARM template (https://github.com/microsoft/Dynamics-365-Connected-Field-Service-Deployment#deploy-the-arm-template) and also completed the rest of the steps. But I'm facing issues in registering and syncing new devices from Azure to CRM. If I add a new device in IoT and then click on Import Devices in CRM, the devices won't come down to CRM. If I add a new device in CRM and click on register, it syncs to Azure, but status always remains In Progress and never moves to Registered. When I checked, I found the CRM-To-IoT-V2 logic app is failing every time with the same weird reason. Does anyone has any suggestion?

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Haig Liu Microsoft Employee on at

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Hi Sumit Agrawal,

It is recommended that you follow this procedure to diagnose the problem and provide it to the Microsoft support team:

https://learn.microsoft.com/en-us/dynamics365/field-service/cfs-troubleshoot

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