Issues setting up IoT Hub for Connected Field Service.

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Posted on by Sumit Agarwal

Has anyone recently setup Connected Field Service successfully using Azure IoT Hub? As per the steps mentioned in the MS Doc https://learn.microsoft.com/en-us/dynamics365/field-service/installation-setup-iothub , I successfully deployed the ARM template (https://github.com/microsoft/Dynamics-365-Connected-Field-Service-Deployment#deploy-the-arm-template) and also completed the rest of the steps. But I'm facing issues in registering and syncing new devices from Azure to CRM. If I add a new device in IoT and then click on Import Devices in CRM, the devices won't come down to CRM. If I add a new device in CRM and click on register, it syncs to Azure, but status always remains In Progress and never moves to Registered. When I checked, I found the CRM-To-IoT-V2 logic app is failing every time with the same weird reason. Does anyone has any suggestion?

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Haig Liu Microsoft Employee on at

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RE: Issues setting up IoT Hub for Connected Field Service.

Hi Sumit Agrawal,

It is recommended that you follow this procedure to diagnose the problem and provide it to the Microsoft support team:

https://learn.microsoft.com/en-us/dynamics365/field-service/cfs-troubleshoot

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