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Marketing Emails from D365 are not Responsive on Mobile Devices

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Posted on by Community member

Hi,

I just noticed that the emails I send from Dynamics 365 to my list of clients and prospects don't look good when viewed on mobile devices. The emails look great on Outlook, but on mobile devices, the formatting looks off and the graphics don't look professional. Can you please help me to fix this issue? Does this have something to do with a responsive HTML code I need to insert into the email template? If so, can you please provide the HTML code?

Your prompt response would be much appreciated.

Regards,

Yanetzy

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Leah Ju Microsoft Employee on at

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Marketing Emails from D365 are not Responsive on Mobile Devices

Hi Yanetzy,

Have you tried use preview feature to evaluate your design before you use it in an email campaign:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/email-preview#preview-your-message-in-the-designer

Also, you can refer to the following blog to check Responsive design:

https://www.syvantis.com/blog/responsive-design-in-the-dynamics-365-marketing-email-canvas
I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

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